The BissCAT Guarantee

Payment held until after your event

You pay a deposit when you book and the balance 7 days before. BissCAT holds the money and releases it to the business 48 hours after the event, unless you report an issue first. Only the amount in dispute is held back.

If the business cancels or doesn’t show

• You get a full refund, including the service fee.
• Close to the event, we help find a replacement from businesses that are free and fit your requirements.
• The business gets a reliability strike, which affects its ranking.

If they’re late

You see a live ETA on the day. If the business arrives late, compensation is automatic:

• 30–59 minutes late: 10% of the booking refunded.
• 60 minutes or more: 50% refunded, and Support can go further if your event was badly affected.

If something’s missing or not right

Report it within 48 hours with photos. The business can accept, offer a partial refund or respond; if you can’t agree, BissCAT Support decides within 5 business days using the booking, messages and delivery records. Either side can appeal once.

Allergy and safety incidents

If someone is having a reaction, call 000 first. Then report it from your booking: safety incidents go straight to our Trust & Safety team. We can’t eliminate cross-contact risk, so always confirm severe allergies with the business.

Your rights under Australian Consumer Law

The Guarantee is on top of, not instead of, your rights under the Australian Consumer Law.